AFTERSHOCK SUPPORT
Need Help? We got you covered
We're here to assist you in any way we can. Whether you have a question about our products, need technical support, or want to explore partnership opportunities, our dedicated team is ready to help. Reach out to us using the contact information provided below, and we'll get back to you as soon as possible.
Find the Help you need
Explore our resources to quickly find the support you need: (1)Knowledge Hub: Access step-by-step guides and helpful tips for troubleshooting and getting the most out of your product. (2)FAQ Section: Find answers to common questions about products, shipping, warranty, and more, all organized for easy navigation. Whether you need detailed instructions or quick answers, these resources are designed to keep you up and running without delay.
PC Support
If you require technical assistance with any of our PCs or need help troubleshooting an issue, our knowledgeable technical support specialists are available to assist you.
Corporate Enquires
Whether you're interested in purchasing our products or have questions regarding bulk orders, customised configurations, pricing, or distribution, our corporate sales team is eager to provide the best tailored solutions to meet the unique needs of your business.
Sales Enquires
For inquiries regarding product information, special custom build requests, order status, returns, or any general assistance, please contact our friendly sales team.
Partnerships and Collaborations
We're always open to exploring collaboration opportunities with individuals and businesses alike. If you're interested in partnering with us, please reach out to our marketing team, and we'll be delighted to discuss potential synergies.
PC Support
If you require technical assistance with any of our PCs or need help troubleshooting an issue, our knowledgeable technical support specialists are available to assist you.
Corporate Enquires
Whether you're interested in purchasing our products or have questions regarding bulk orders, customised configurations, pricing, or distribution, our corporate sales team is eager to provide the best tailored solutions to meet the unique needs of your business.
Sales Enquires
For inquiries regarding product information, special custom build requests, order status, returns, or any general assistance, please contact our friendly sales team.
Partnerships and Collaborations
We're always open to exploring collaboration opportunities with individuals and businesses alike. If you're interested in partnering with us, please reach out to our marketing team, and we'll be delighted to discuss potential synergies.
If you prefer, you can also reach out to us directly by filling out the form below. We’ll get back to you as soon as possible to assist with your request.
At AFTERSHOCK PC, every desktop comes with a 3-year parts and labor warranty, while our laptops are covered by a 2-year parts and labor warranty from the date of original retail purchase. You can choose between a 'Carry In' warranty and an 'Onsite Pickup and Return' warranty, depending on your needs.
Carry In Warranty: For any warranty-related work, you will need to drop off and pick up your system from our Melbourne showroom. If you cannot bring it in yourself, you will be responsible for the delivery costs to and from our service center, once a support ticket has been raised.
Pickup and Return Warranty: We cover the delivery costs for getting your system back to us for any warranty-related work and for sending it back to you if it's a warranty-covered issue, applicable once a support ticket has been raised.
Our warranty covers part failures due to faulty components, including the labor cost for replacing them. It also includes a one-for-one part exchange policy for any failed parts during the warranty period. AFTERSHOCK PC will, at its option and to the extent permitted by law: (1) Repair the product using new or refurbished replacement parts; (2) Replace the product with a new product or one that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) Issue a partial refund of the original purchase price if the product cannot be repaired or replaced, provided the issue is reported within the warranty period.
For issues outside of warranty coverage, we offer discounted rates on parts and labor, as well as lifetime remote support for original purchasers of our PCs. If your PC is damaged or lost during transit from AFTERSHOCK PC to you, it is covered under our warranty. Damage or loss must be reported within 48 hours to ensure coverage. For full details, please visit our warranty page.
