Aftershock PC FAQ Hub | Support & Answers to Common Questions

Question 1

What is the usual turnaround time for an Aftershock Desktop?

Accepted Answer

For Custom Builds, the usual turnaround time is 10-15 business days. Our Ready to Ship systems are d

Question 2

What is the usual turnaround time for an Aftershock Laptop?

Accepted Answer

The usual turnaround time for Aftershock Laptops is 3-5 business days. For an estimated turnaround t

Question 3

Where do you ship?

Accepted Answer

We ship nationwide across Australia. You can easily arrange shipping within Australia directly throu

Question 4

Can I have a free PC?

Accepted Answer

Unfortunately not! However, we frequently hold giveaways, so keep an eye on our social media channel

Question 5

How can I get in touch?

Accepted Answer

You can reach out via email, via our live chat or phone number during business hours. See the https:

Question 6

What is available for making upgrades to my Aftershock system? Does Aftershock buy back my old components?

Accepted Answer

We support upgrades to your Aftershock system as long as we stock the necessary parts and the upgrad

Question 7

What’s the difference between your Ready to Ship, Custom, and Open Loop PCs?

Accepted Answer

Ready to Ship (RTS) PCs: These are pre-configured systems that come with Windows 11 pre-installed an

Question 8

What payment methods does Aftershock support?

Accepted Answer

We offer the following payment methods:

- Debit/Credit Card: A fee of 1% applies.

- PayID (bank tr

Question 9

Are there any additional taxes when purchasing from Aftershock?

Accepted Answer

Aftershock PC is based in Australia and is GST registered. All our prices include Australia's 10% GS

Question 10

Do you accept Zip Pay/Afterpay?

Accepted Answer

No, we do not accept ZipPay or Afterpay. The only instalment plan we offer is SplitIt. You can learn

Question 11

I'm having a problem with my system, what do I do?

Accepted Answer

Contact Us: If you're experiencing issues with your system, you can reach out to us in several ways:

Question 12

Should I keep my packaging?

Accepted Answer

Yes! We strongly advise you to keep the packaging materials, including the box, styrofoam, and inter

Question 13

What is the difference between the two types of warranty?

Accepted Answer

Carry In Warranty: For any warranty-related work that needs to be done on your PC, you will need to

Question 14

What does the Aftershock PC warranty cover?

Accepted Answer

Aftershock Desktops and Open Loops: These come with a 3-year parts and labour warranty.

Aftershock

Question 15

What can I do if my system is out of warranty?

Accepted Answer

We provide free lifetime remote support for original purchasers of our PCs. Even if your warranty ha

Question 16

What should I do if my PC is damaged or lost in transit?

Accepted Answer

If your PC is damaged or lost in transit from Aftershock PC to you, rest assured that this is covere

Question 17

Who is responsible for shipping costs if a PC needs to be returned for servicing?

Accepted Answer

The responsibility for shipping costs depends on the type of coverage. If the issue is covered under

Question 18

How long does it take to get my PC back after sending it for servicing?

Accepted Answer

The turnaround time for servicing is usually 5-7 business days, not including delivery times, which

Question 19

Can I get a replacement if my PC is beyond repair?

Accepted Answer

If your PC is deemed beyond repair, we will provide a replacement under the terms of our warranty. T

Question 20

What is Covered Under the Warranty?

Accepted Answer

Manufacturer Defects:

The warranty covers any defects related to the manufacturing of your computer

Question 21

What is Not Covered Under the Warranty?

Accepted Answer

Physical Damage:

Damage resulting from accidents, misuse, or negligence, such as drops, spills, or

Question 22

Why is Regular Cleaning and Maintenance Important?

Accepted Answer

Regular cleaning and servicing are essential to maintain your computer's performance and longevity.

Question 23

Where Can I Find Guides on Common Problems?

Accepted Answer

We have a Knowledge Hub with guides on common problems to help you troubleshoot issues on your own.