For Custom Builds, the usual turnaround time is 15-20 business days. Our Ready to Ship systems are dispatched the next business day. If you order a Ready to Ship model marked as Pre-Order, it will be shipped the next business day after it becomes available. Please note that open-loop water-cooled systems are complex builds and typically require more time. For an accurate time frame, we recommend speaking to our staff for a detailed quote on the expected turnaround time.

The usual turnaround time for Aftershock Laptops is 3-5 business days. For an estimated turnaround time at the point of purchase, please check with us. If you need your new laptop faster, kindly let our staff know, and we will assist to the best of our ability.

We ship nationwide across Australia. You can easily arrange shipping within Australia directly through our website when making a purchase.

Unfortunately not! However, we frequently hold giveaways, so keep an eye on our social media channels for a chance to win.

You can reach out via email, via our live chat or phone number during business hours. See the https://www.aftershockpc.com.au/pages/contactus page for more info.

We support upgrades to your Aftershock system as long as we stock the necessary parts and the upgrade is compatible with your current setup. A variable servicing fee will be charged depending on the components being upgraded, along with the cost of the new parts. Unfortunately, we do not buy back used components.

Ready to Ship (RTS) PCs: These are pre-configured systems that come with Windows 11 pre-installed and are ideal for those who need a reliable PC quickly. They offer options for Next Business Day Dispatch, making them perfect for customers who require fast delivery.

Custom PCs: These systems offer full personalisation, allowing you to select each component to fit your specific needs. Our team ensures compatibility across all selected components, giving you a truly tailored PC experience.

Open Loop PCs: These are our high-end, custom water-cooled systems designed for enthusiasts who seek both top-tier performance and stunning aesthetics. These systems are perfect for those who want to push their hardware to the limits while maintaining a visually impressive setup.

All our systems come with a robust 3-year return-to-base warranty. Our laptops, which are also available in RTS and Custom forms, come with a 2-year warranty.

- Debit/Credit Card: A fee of 1% applies.

- PayID (bank transfer): No additional fees.

- Cash: In-store only, no additional fees.

SplitIt is an interest-free instalment payment method that allows you to split your total amount into three payments over three months. You will need to use a credit card to make a purchase through SplitIt. Find out more about it https://www.splitit.com/shopper/

We also accept one-time-use ZipPay-generated cards.

Aftershock PC is based in Australia and is GST registered. All our prices include Australia's 10% GST. If you choose to ship internationally, you may be subject to import duties and taxes, which are not covered by Aftershock PC.

No, we do not accept ZipPay or Afterpay. The only instalment plan we offer is SplitIt. You can learn more about how SplitIt works here: https://support.splitit.com/hc/en-us/articles/360020789519-How-does-Splitit-work, or get in touch with our friendly staff for further enquiries.

Contact Us: If you're experiencing issues with your system, you can reach out to us in several ways:

Call Us: Speak directly with our support team during our operating hours.

Live Chat: Ask for support via our live chat on the website.

Email: Send an email to our support team for assistance.

Servicing Your PC: If your PC needs to be serviced:

Drop-off: You can drop it off at our West Melbourne showroom during operating hours. Please ensure that a support ticket has been raised before dropping off your system.

Delivery: Contact our team to arrange for delivery back to us.

Knowledge Hub: Before reaching out, you may also find helpful guides in our Knowledge Hub for troubleshooting common issues. Access it at https://www.aftershockpc.com.au/knowledge-hub.

Yes! We strongly advise you to keep the packaging materials, including the box, styrofoam, and internal packing foam that your PC arrives with.

Why Keep It? As your Aftershock PC comes with a warranty, retaining the original packaging can be very helpful if you need to send your PC back to us for servicing. Keeping the packaging ensures a smooth and safe shipping process, making the service experience easier and more secure.

Carry In Warranty: For any warranty-related work that needs to be done on your PC, you will need to drop off and pick up your system from our Melbourne showroom. If you cannot bring it in yourself, you will need to cover the delivery costs for getting it to and from us once a support ticket has been raised.

Pickup and Return From Your Location Warranty: We will cover the delivery costs for getting your system back to us for any warranty-related work, as well as the cost of sending it back out to you if it is a warranty-based issue, applicable once a support ticket has been raised.

Aftershock Desktops and Open Loops: These come with a 3-year parts and labour warranty.

Aftershock Laptops: These come with a 2-year parts and labour warranty.

Aftershock Accessories: These come with a 1-year hardware warranty.

Non-Aftershock Branded Computers/Laptops: These will come with the advertised warranty.

Lifetime Support: We provide lifetime remote support on all Aftershock branded products.

We provide free lifetime remote support for original purchasers of our PCs. Even if your warranty has expired, you can still call or email our team to receive remote support. If your system needs to be physically serviced by an Aftershock technician, we will charge a discounted price for replacement parts and labour.

If your PC is damaged or lost in transit from Aftershock PC to you, rest assured that this is covered under our warranty.

Reporting Damage or Loss: Damage or loss in transit must be reported within 48 hours. Contact our support team as soon as possible, providing your order number, a description of the damage or loss, and any relevant photos. Our team will guide you through the next steps.

Damaged in Transit: We can arrange for repair, replacement, or a comparable resolution.

Lost in Transit: Once confirmed with the courier, we will provide a replacement.

The responsibility for shipping costs depends on the type of coverage. If the issue is covered under warranty, Aftershock PC will cover the shipping costs. For other cases, the customer may need to cover these costs.

The turnaround time for servicing is usually 5-7 business days, not including delivery times, which may vary. We will keep you updated throughout the process.

If your PC is deemed beyond repair, we will provide a replacement under the terms of our warranty. The replacement will be of equal or greater value to your original purchase.

The warranty covers any defects related to the manufacturing of your computer that impact its normal functionality. This includes failures or malfunctions in essential components such as the motherboard, CPU, GPU, RAM, storage devices, and other internal parts.

Coverage applies to issues that originate from flaws in materials or workmanship during the manufacturing process, ensuring that your system operates as intended under normal use conditions.

Software that is provided by Aftershock is covered under the warranty, ensuring it functions as intended. However, we are not responsible for maintaining custom configurations or restoring them after servicing. It is recommended that you back up any custom configurations or settings before sending your system in for service.

Damage resulting from accidents, misuse, or negligence, such as drops, spills, or improper handling, is not covered under the warranty.

Regular cleaning and servicing of the computer are required. Any damage resulting from a lack of proper maintenance, such as overheating due to dust accumulation, is not covered.

Problems caused by software, including operating system corruption, malware, or third-party software conflicts, are not covered under the hardware warranty.

Custom software configurations, such as RAID setups, virtual machines (VMs), or other specialised settings, are not covered under the warranty.

Any repairs or modifications made by unauthorised personnel that result in damage or defects are not covered. This includes overclocking or using non-approved components.

Normal wear and tear of components, such as fading finishes, minor cosmetic scratches, or worn-out keyboards, are not covered under the warranty.

Regular cleaning and servicing are essential to maintain your computer's performance and longevity. Failing to do so may result in issues that are not covered by the warranty.

We have a Knowledge Hub with guides on common problems to help you troubleshoot issues on your own. You can access it at

Frequently asked questions from users by topics.

FAQ Hub

Rift 16X

AFTERSHOCK Gaming Laptops are the pinnacle of mobile performance, designed to deliver the ultimate combination of features and power at unbeatable price points. If you're looking to maximize performance in a gaming laptop, look no further than our custom laptop range, which delivers in spades.

GAMING LAPTOPS

Lunar 14R

Untether your workflow and bring productivity everywhere. AFTERSHOCK PC offers sleek, business-class ultra-portables built to supercharge your everyday. Featuring all-day battery life, masterful craftsmanship and extreme versatility for every scenario, your next workflow upgrade awaits.

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Play the latest games on the go with desktop-level performance. Configure your gaming laptop with the latest Intel 12th Gen and RTX 30 Series.

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Get Limited Black Friday Edition Builds with Aftershock's Custom Gaming PC Sale. Enjoy Incredible discounts on our high-performance gaming rigs, designed to deliver immersive 1080p to 4k gameplay. Customise your PC to your exact specifications and experience the thrill of gaming at an unbeatable price. Limited time offer, don't miss out!

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RAPID

Compact Showcase

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Zeal

Introducing a groundbreaking collection of PCs defined by Aftershock's original design ethos. Each PC in this collection embodies innovation and uniqueness, pushing the boundaries of conventional computer design. With bold and distinctive aesthetics, these PCs stand out as true statement pieces, reflecting Aftershock's commitment to creativity and excellence. 

AFTERSHOCK ORIGINALS

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Avatar

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The pinnacle of the Aftershock Experience - works of art that will transform any space. With visionary design and earth-shattering performance, our Signature class is everything you could ever want. Push the boundaries of what's possible and don't hold back.

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THE FLAGSHIP

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Each PC in this collection features doubletempered glass panels that offer a stunning view of its internal components. The tempered glass panels not only provide a visually striking display but also allow enthusiasts to customize and personalize their builds with RGB lighting and intricate cable management. 

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Designed to keep components cool and maximize performance, each Gaming PC features strategically placed vents, perforations, and airflow channels. The chassis are crafted with airflow in mind, promoting efficient cooling and preventing overheating during intense usage. These Gaming PCs ensure optimal airflow to maintain peak performance and longevity of components.

AIRFLOW

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Mood

 Crafted with sleek design elements, they seamlessly merge form and function. Each Gaming PC boasts clean lines, minimalist aesthetics, and premium materials, creating a timeless and contemporary appeal. Ideal for modern workspaces or home environments, they make a statement with their design while delivering seamless reliability.

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THE ULTIMATE SHOWCASE PC

EXPLORER

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A custom open-loop water-cooled PC features a bespoke cooling system where liquid coolant flows through tubing, a radiator, and water blocks to dissipate heat from key components like the CPU and GPU. This setup ensures optimal performance, stunning aesthetics, and efficient thermal management, ideal for high-end gaming and professional workloads.

CUSTOM WATER COOLING

Create your dream rig! Artisan level build quality - voted Australia's best PC builder 2 years in a row (Techradar). Choose from a huge range of curated premium parts with full transparency of what you get. Get special customisations only available at Aftershock. Unrivalled 3 year premium warranty & lifetime remote support.

Customise your Gaming PC with the highest performance components at an unbeatable value. Our custom-built Gaming Desktops are voted #1 in Australia.

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Shop Aftershock's Custom PC Range

Get ahead of the game! Explore our wide selection of Ready-to-Ship (RTS) builds, available for immediate dispatch or same-day local pickup. Each build undergoes rigorous stress testing for over 24 hours, ensuring seamless performance from the moment you plug in. Experience the convenience and reliability - order yours now and dive straight into the action!

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