FAQ Hub

General Enquiries

What is the usual turnaround time for an Aftershock Desktop?

For Custom Builds, the usual turnaround time is 10-15 business days. Our Ready to Ship systems are dispatched the next business day. If you order a Ready to Ship model marked as Pre-Order, it will be shipped the next business day after it becomes available. Please note that open-loop water-cooled systems are complex builds and typically require more time. For an accurate time frame, we recommend speaking to our staff for a detailed quote on the expected turnaround time.

What is the usual turnaround time for an Aftershock Laptop?

The usual turnaround time for Aftershock Laptops is 3-5 business days. For an estimated turnaround time at the point of purchase, please check with us. If you need your new laptop faster, kindly let our staff know, and we will assist to the best of our ability.

Where do you ship?

We ship nationwide across Australia. You can easily arrange shipping within Australia directly through our website when making a purchase.

Can I have a free PC?

Unfortunately not! However, we frequently hold giveaways, so keep an eye on our social media channels for a chance to win.

How can I get in touch?

You can reach out via email, via our live chat or phone number during business hours. See the https://www.aftershockpc.com.au/pages/contactus page for more info.

What is available for making upgrades to my Aftershock system? Does Aftershock buy back my old components?

We support upgrades to your Aftershock system as long as we stock the necessary parts and the upgrade is compatible with your current setup. A variable servicing fee will be charged depending on the components being upgraded, along with the cost of the new parts. Unfortunately, we do not buy back used components.

What’s the difference between your Ready to Ship, Custom, and Open Loop PCs?

Ready to Ship (RTS) PCs: These are pre-configured systems that come with Windows 11 pre-installed and are ideal for those who need a reliable PC quickly. They offer options for Next Business Day Dispatch, making them perfect for customers who require fast delivery.

Custom PCs: These systems offer full personalisation, allowing you to select each component to fit your specific needs. Our team ensures compatibility across all selected components, giving you a truly tailored PC experience.

Open Loop PCs: These are our high-end, custom water-cooled systems designed for enthusiasts who seek both top-tier performance and stunning aesthetics. These systems are perfect for those who want to push their hardware to the limits while maintaining a visually impressive setup.

All our systems come with a robust 3-year return-to-base warranty. Our laptops, which are also available in RTS and Custom forms, come with a 2-year warranty.

Payment Enquiries

What payment methods does Aftershock support?

We offer the following payment methods:

- Debit/Credit Card: A fee of 1% applies.

- PayID (bank transfer): No additional fees.

- Cash: In-store only, no additional fees.

- SplitIt: A fee of 2.5% applies.

SplitIt is an interest-free instalment payment method that allows you to split your total amount into three payments over three months. You will need to use a credit card to make a purchase through SplitIt. Find out more about it https://www.splitit.com/shopper/

We also accept one-time-use ZipPay-generated cards.

Are there any additional taxes when purchasing from Aftershock?

Aftershock PC is based in Australia and is GST registered. All our prices include Australia's 10% GST. If you choose to ship internationally, you may be subject to import duties and taxes, which are not covered by Aftershock PC.

Do you accept Zip Pay/Afterpay?

No, we do not accept ZipPay or Afterpay. The only instalment plan we offer is SplitIt. You can learn more about how SplitIt works here: https://support.splitit.com/hc/en-us/articles/360020789519-How-does-Splitit-work, or get in touch with our friendly staff for further enquiries.

Support

I'm having a problem with my system, what do I do?

Call Us: Speak directly with our support team during our operating hours.

Live Chat: Ask for support via our live chat on the website.

Email: Send an email to our support team for assistance.

Servicing Your PC: If your PC needs to be serviced:

Drop-off: You can drop it off at our West Melbourne showroom during operating hours. Please ensure that a support ticket has been raised before dropping off your system.

Delivery: Contact our team to arrange for delivery back to us.

Knowledge Hub: Before reaching out, you may also find helpful guides in our Knowledge Hub for troubleshooting common issues. Access it at https://www.aftershockpc.com.au/knowledge-hub.

Should I keep my packaging?

Yes! We strongly advise you to keep the packaging materials, including the box, styrofoam, and internal packing foam that your PC arrives with.

Why Keep It? As your Aftershock PC comes with a warranty, retaining the original packaging can be very helpful if you need to send your PC back to us for servicing. Keeping the packaging ensures a smooth and safe shipping process, making the service experience easier and more secure.

Warranty and Transit Coverage FAQ

What is the difference between the two types of warranty?

Carry In Warranty: For any warranty-related work that needs to be done on your PC, you will need to drop off and pick up your system from our Melbourne showroom. If you cannot bring it in yourself, you will need to cover the delivery costs for getting it to and from us once a support ticket has been raised.

Pickup and Return From Your Location Warranty: We will cover the delivery costs for getting your system back to us for any warranty-related work, as well as the cost of sending it back out to you if it is a warranty-based issue, applicable once a support ticket has been raised.

What does the Aftershock PC warranty cover?

Aftershock Desktops and Open Loops: These come with a 3-year parts and labour warranty.

Aftershock Laptops: These come with a 2-year parts and labour warranty.

Aftershock Accessories: These come with a 1-year hardware warranty.

Non-Aftershock Branded Computers/Laptops: These will come with the advertised warranty.

Lifetime Support: We provide lifetime remote support on all Aftershock branded products.

What can I do if my system is out of warranty?

We provide free lifetime remote support for original purchasers of our PCs. Even if your warranty has expired, you can still call or email our team to receive remote support. If your system needs to be physically serviced by an Aftershock technician, we will charge a discounted price for replacement parts and labour.

What should I do if my PC is damaged or lost in transit?

If your PC is damaged or lost in transit from Aftershock PC to you, rest assured that this is covered under our warranty.

Reporting Damage or Loss: Damage or loss in transit must be reported within 48 hours. Contact our support team as soon as possible, providing your order number, a description of the damage or loss, and any relevant photos. Our team will guide you through the next steps.

Damaged in Transit: We can arrange for repair, replacement, or a comparable resolution.

Lost in Transit: Once confirmed with the courier, we will provide a replacement.

Who is responsible for shipping costs if a PC needs to be returned for servicing?

The responsibility for shipping costs depends on the type of coverage. If the issue is covered under warranty, Aftershock PC will cover the shipping costs. For other cases, the customer may need to cover these costs.

How long does it take to get my PC back after sending it for servicing?

The turnaround time for servicing is usually 5-7 business days, not including delivery times, which may vary. We will keep you updated throughout the process.

Can I get a replacement if my PC is beyond repair?

If your PC is deemed beyond repair, we will provide a replacement under the terms of our warranty. The replacement will be of equal or greater value to your original purchase.

What is Covered Under the Warranty?

Manufacturer Defects:

The warranty covers any defects related to the manufacturing of your computer that impact its normal functionality. This includes failures or malfunctions in essential components such as the motherboard, CPU, GPU, RAM, storage devices, and other internal parts.

Coverage applies to issues that originate from flaws in materials or workmanship during the manufacturing process, ensuring that your system operates as intended under normal use conditions.

Software Provided by Aftershock:

Software that is provided by Aftershock is covered under the warranty, ensuring it functions as intended. However, we are not responsible for maintaining custom configurations or restoring them after servicing. It is recommended that you back up any custom configurations or settings before sending your system in for service.

What is Not Covered Under the Warranty?

Physical Damage:

Damage resulting from accidents, misuse, or negligence, such as drops, spills, or improper handling, is not covered under the warranty.

Damage Due to Lack of Maintenance:

Regular cleaning and servicing of the computer are required. Any damage resulting from a lack of proper maintenance, such as overheating due to dust accumulation, is not covered.

Software Issues:

Problems caused by software, including operating system corruption, malware, or third-party software conflicts, are not covered under the hardware warranty.

Custom software configurations, such as RAID setups, virtual machines (VMs), or other specialised settings, are not covered under the warranty.

Unauthorised Repairs or Modifications:

Any repairs or modifications made by unauthorised personnel that result in damage or defects are not covered. This includes overclocking or using non-approved components.

Wear and Tear:

Normal wear and tear of components, such as fading finishes, minor cosmetic scratches, or worn-out keyboards, are not covered under the warranty.

Why is Regular Cleaning and Maintenance Important?

Regular cleaning and servicing are essential to maintain your computer's performance and longevity. Failing to do so may result in issues that are not covered by the warranty.

Where Can I Find Guides on Common Problems?

We have a Knowledge Hub with guides on common problems to help you troubleshoot issues on your own. You can access it at