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Adjusting Modem Settings
Access Your Telstra Modem Settings:Navigate to WiFi Settings:Disable WiFi PMF:Adjust Settings for 5 GHz Network (if applicable):
What's Next?

Modem Settings Adjustment (Telstra PFM)

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If you're experiencing crashes and you're a Telstra customer, it may be due to a specific setting in your modem/router. Follow these steps to adjust the settings.

If you're experiencing crashes and you're a Telstra customer, it may be due to a specific setting in your modem/router. Follow these steps to adjust the settings.

Adjusting Modem Settings

Access Your Telstra Modem Settings:

  • Open a web browser and enter the following URL: http://telstra.gateway/
  • If you have not changed your modem admin login details, use the default credentials:
  • Username: admin
  • Password: Telstra

Navigate to WiFi Settings:

  • Once logged in, go to the WiFi section of your modem settings.

Disable WiFi PMF:

  • Scroll down to find the WiFi PMF (Protected Management Frames) setting.
  • Set WiFi PMF to Off.
  • Save the settings.

Adjust Settings for 5 GHz Network (if applicable):

  • If the crashes occur with devices connected to the 5 GHz WiFi network, repeat the above steps for the 5 GHz network.
  • Ensure WiFi PMF is set to Off for the 5 GHz network as well.
  • Save the settings.

Access Your Telstra Modem Settings:

  • Open a web browser and enter the following URL: http://telstra.gateway/
  • If you have not changed your modem admin login details, use the default credentials:
  • Username: admin
  • Password: Telstra

Navigate to WiFi Settings:

  • Once logged in, go to the WiFi section of your modem settings.

Disable WiFi PMF:

  • Scroll down to find the WiFi PMF (Protected Management Frames) setting.
  • Set WiFi PMF to Off.
  • Save the settings.

Adjust Settings for 5 GHz Network (if applicable):

  • If the crashes occur with devices connected to the 5 GHz WiFi network, repeat the above steps for the 5 GHz network.
  • Ensure WiFi PMF is set to Off for the 5 GHz network as well.
  • Save the settings.

What's Next?

By disabling WiFi PMF, you may resolve the crashes caused by this specific setting in the Telstra modem/router.

If you need further assistance or have any questions, feel free to reach out for additional support - we're always happy to help!

Post Image

By disabling WiFi PMF, you may resolve the crashes caused by this specific setting in the Telstra modem/router.

If you need further assistance or have any questions, feel free to reach out for additional support - we're always happy to help!

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