Modem Settings Adjustment (Telstra PFM)

Complexity: Easy | Time: 5 min

If you're experiencing crashes and you're a Telstra customer, it may be due to a specific setting in your modem/router. Follow these steps to adjust the settings.

Adjusting Modem Settings

Access Your Telstra Modem Settings:

• Open a web browser and enter the following URL: http://telstra.gateway/

• If you have not changed your modem admin login details, use the default credentials:

• Username: admin

• Password: Telstra

Navigate to WiFi Settings:

• Once logged in, go to the WiFi section of your modem settings.

Disable WiFi PMF:

• Scroll down to find the WiFi PMF (Protected Management Frames) setting.

• Set WiFi PMF to Off.

• Save the settings.

Adjust Settings for 5 GHz Network (if applicable):

• If the crashes occur with devices connected to the 5 GHz WiFi network, repeat the above steps for the 5 GHz network.

• Ensure WiFi PMF is set to Off for the 5 GHz network as well.

• Save the settings.

What's Next?

By disabling WiFi PMF, you may resolve the crashes caused by this specific setting in the Telstra modem/router.

If you need further assistance or have any questions, feel free to reach out for additional support - we're always happy to help!